|
DESCRIPTION OF THE PROBLEM |
POSSIBLE
SOURCE OF THE PROBLEM |
SUGGESTED SOLUTION |
|
After registration there is no download page, or the
download page blinks without showing any file or without allowing one to
download the files, or something similar to the previous 2 examples |
Some settings on your browser are such that they
conflict with a firewall or equivalent device. Most likely event
(~95% of events in the last 6 months) |
Most likely the FTP connection is not set to "PASSIVE
FTP". So far, we have encountered this problem only with
Explorer Under Windows. Here is how you might be able to fix it:
Go to "Tools" on the menu bar and select "Internet Options". There select "Advanced". Then under the
"Browsing" category, check "Use Passive FTP (for firewall and DSL
modem compatibility)". After that, try again to download. |
|
Some router is down or some firewall is "acting up" (~5%
of events in last 6 months) |
Sometimes we have seen problems which seemed to originate
somewhere on the internet between our server and the user's machine.
Typically waiting at most a couple of days solves the problem. If this does
not happen, check with your System Manager and/or us to find out where the
problem is |
|
The FTP site is down or Server is down. This is an
unlikely event (1% of events in the last 6 months)
|
Report it to us and wait until we restore the site functionality |
|
Cannot download the executables from the web site
|
Your own firewall settings do not allow you to download
executables or to download executables from our web site |
Talk with your system manager and find a way to work
around your system security to allow yourself to access our site |
